Terms & Conditions

Backload Live is a connection platform only. We are not a transport provider, freight forwarder, or carrier. We provide a marketplace where independent carriers list available capacity and customers contact them directly.

Backload Live is not responsible for loss, damage, delays, injury, or disputes between users. All transport arrangements are entered into directly between the customer and the carrier at their own risk.

Carriers are responsible for holding and maintaining all required licensing, insurance, vehicle compliance, and legal obligations applicable to the transport services they offer. By creating a listing, carriers also agree that their contact details (including phone number) may be shared with customers to enable direct communication.

Customers must verify the suitability, licensing, and insurance of the carrier before engaging them. Backload Live does not vet, endorse, or guarantee any carrier listed on the platform.

Posting trips on Backload Live requires an active operator subscription. Plans are billed in Australian dollars (AUD) and include:

• Operator Base — $39/month or $397.80/year (15% off annual).
• Operator Pro — $44.50/month or $453.90/year (15% off annual). Includes priority placement, the verified-users-only listing toggle, and a Featured badge.

New operator accounts receive a 60-day free trial on their first subscription. Payment details are collected at signup but no charge is made until the trial ends. At the end of the trial, your plan automatically converts to the paid plan you selected and your card is charged for the first billing period. All subscriptions auto-renew at the end of each billing period (monthly or annual) using the payment method on file, until cancelled.

Customers who subscribe to Verified Consumer ($9/month AUD) receive access to verified-only listings. This subscription requires a Backload Live account and does not include a free trial. It auto-renews monthly until cancelled.

You may cancel any subscription at any time from the billing portal in your profile. Cancellation takes effect at the end of your current billing period — you keep access until then. We do not offer pro-rated refunds for unused time on monthly or annual plans, except where required by Australian Consumer Law. If a payment fails, your listings will be hidden and you will be unable to post new trips until the payment is resolved.

All prices listed are in AUD and shown inclusive of any applicable taxes unless stated otherwise. We may change subscription pricing with at least 30 days' notice via email or in-app notice. New prices apply at your next renewal — you may cancel before the renewal if you do not accept the new price.

Transport-job payments occur directly between customers and carriers. Backload Live does not handle, process, or hold funds for any transport job arranged through the platform. Subscription payments are processed by our payment provider (Stripe).

By creating an account, starting a subscription, or contacting a carrier through Backload Live, you confirm that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy.